Promptra

Terms of service

Effective 10 November 2026 · Data Solutionz Limited

These terms apply to Promptra, provided by Data Solutionz Limited, a company registered in England and Wales with number 14984453("we", "us"). "You" means the business that opens a Promptra account, acting through the person who signs up (the account owner), and everyone that business invites to it. Please read them with our Privacy Notice.

1. What Promptra is, and is not

  • Promptra writes a weekly pack of social-media posts for your business from the brief and brand profile you give us, lets you approve, edit or reject each post, and reminds you on the day a post is due. On some plans it can also publish approved posts to a connected Page, and on the Done-for-you plan we post from your approved pack on your behalf.
  • It is for businesses. Promptra is a business tool, not a consumer service. By signing up you confirm you are acting for a business and are authorised to agree to these terms for it.
  • Drafts are drafts. Posts are written by an AI system and can be wrong, out of date or not in your voice. Nothing is published without your approval, and you are responsible for checking every post before you approve it: facts, prices, claims about your products and anything regulated in your sector.
  • No invented proof. Promptra refuses to write reviews, testimonials, statistics or prices that you have not given it. If you ask for them in your brief, the request is set aside and shown back to you. You must not approve or publish any such content from another source either.
  • No guarantee of results. We do not promise reach, followers, enquiries or sales.

2. Your account

  • Sign-in is by a link sent to your work email address. Keep that mailbox secure: anyone who can read it can sign in as you.
  • The account owner decides who else can sign in and is responsible for removing access when someone leaves. Only the owner can change the plan, approve a marketing budget or pay.
  • You are responsible for the accounts you connect (for example a Facebook Page): that you are allowed to post to them, and for the platform's own rules.
  • Tell us straight away at hello@datasolutionz.co.uk if you think someone has used your account without permission.

3. Your content and your data

  • Your brief, brand profile, logo and colours remain yours. You give us permission to use them only to provide Promptra to you.
  • You own the posts in your packs once they are written for you, and may use them anywhere. We keep no rights in them beyond showing them to you in the app and, where you ask us to, publishing them for you.
  • Images made for approved posts are stored at a public web address so that social platforms can fetch them. When a post stops being approved, or its text changes, the image is taken down on the next run.
  • For personal data inside your content you are the controller and we are your processor; our Privacy Notice (section 3) sets out our commitments under UK GDPR Article 28.
  • Promptra staff cannot see your content by default. If you ask us for help, we may open it read-only for 1 to 24 hours with a written reason you can see; every time is shown in your account, and you can end it at any time.

4. Trial and subscription

  • New businesses start with a free trial of 14 days with no card needed. When the trial ends your packs stay readable but nothing new is written or changed until you choose a plan.
  • Plans are billed monthly in advance through our payment provider, Stripe, at the price shown in the app: Starter £29.98, Growth £79.98, Done-for-you £199.98 a month. Data Solutionz is not VAT-registered, so no VAT is charged; if that changes we will give you 30 days' notice.
  • The Done-for-you plan is limited to a small number of businesses at a time, so ask us before choosing it.
  • You can cancel at any time from the Plan page. The subscription ends at the close of the period already paid and is not refunded part-way. Your packs stay readable so you can copy them.
  • We may change prices with at least 30 days' notice by email to the account owner. The new price applies from your next renewal after the notice period.

5. If a payment fails

  • We will email the account owner and give you 7 days to pay, during which Promptra works normally.
  • If payment is still outstanding after that, your account becomes read-only. Your packs are kept, not deleted, and everything works again as soon as the account is paid.
  • We may also suspend access immediately if you seriously breach these terms (for example, misuse under section 7), and will tell you why.

6. Paid advertising budgets

  • If you set a monthly advertising budget in Promptra, nothing is spent until the account owner approves it, and the budget is £0 by default. Promptra pauses a channel when its approved budget is reached and the owner can stop all paid activity at any time.
  • Advertising spend is paid by you to the advertising platform under that platform's terms; it is not part of your Promptra subscription.

7. Acceptable use

You must not use Promptra to publish content that is unlawful, misleading, defamatory or infringes someone else's rights; to send unsolicited messages; to break a social platform's rules; to try to access another business's account; to interfere with the service or its security; or to resell it without our written agreement.

8. Availability

  • We aim to keep Promptra available at all times but do not promise uninterrupted service; maintenance and outages happen. Packs and reminders depend on email delivery and on the social platforms' own systems.
  • Keep your own copy of anything you rely on; the app lets you copy and download every post and image.

9. Liability

  • Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.
  • We are not liable for what you publish, for action taken by a social or advertising platform against your accounts, or for loss of business, profit, revenue or goodwill.
  • Otherwise, our total liability to you in any 12 months is limited to the fees you paid us in those 12 months. During a free trial it is limited to £100.

10. Ending the service

  • You can stop using Promptra at any time. Ask us at hello@datasolutionz.co.uk to close your account.
  • When an account is closed we keep your content for 7 days so you can copy it, then delete it, unless the law requires us to keep something longer (billing records, for example).
  • If we ever decide to stop offering Promptra, we will give you at least 90 days' notice.

11. Changes to these terms

We may update these terms. If a change matters to you, we will tell the account owner, who will be asked to accept the new version the next time they open Promptra. The version date is at the top of this page.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Contact

Data Solutionz Limited · Registered office: 7 St. Ebbes Lane, Buckingham, England, MK18 1XZ · hello@datasolutionz.co.uk